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FAQ

ABOUT KIH

Does "Fight Ugly" mean fighting dirty?

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No. "Fight Ugly" means fighting the ugliness that exists in the world, especially bullying.

Our goal is to spread the message that only through action can we help prevent the damage done by bullying. We want to engage everyone into celebrating the handsome that exists in all of us and to stomp out the bullying nature that also exists in and around us.

PRODUCTS

Where are your products made?

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All KIH Products are proudly formulated and produced in Canada 🇨🇦

Do you test your products on animals?

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No, we do not evaluate our products using any animal testing.  We do not believe that animal testing is necessary or required by regulations. We do take product safety seriously and use other, alternative, non-animal evaluations to assure that our products safe and non-irritating.

Do your products contain Gluten?

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Our products are gluten free. We do not use any wheat or wheat by-products in any of our formulations.

Are your products Paraben Free?

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None of our products use parabens.  Our products are stable and preserved using other ingredients such as our unique lichen, Cladonia Stellaris, and Usnea Barbata.

What is "Lichen"?

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Our products contain two forms of lichen, Usnea Barbata and an exclusive lichen ingredient called Cladonia Stellaris. This is an important species of lichen that forms continuous mats over large areas of the ground in boreal and arctic regions. It's main component, Usnic Acid, is considered to be a strong antibiotic and antifungal that is used in cosmetics and personal care products as a natural preservative to prevent the growth of bacteria and fungi, and also helps as a healing ingredient because of its anti-inflammatory properties.

(Photo credit: Wikipedia)

ORDERS

What payment methods do you accept?

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KeepIt Handsome accepts Visa, MasterCard and American Express credit cards. We also accept Pay and Google Pay.

All orders placed on the site are encrypted. That means your credit card information is safe and secure throughout the transaction.

How long does it take for my order to be processed?

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Orders are processed within 1-2 business days and are shipped Monday-Friday, excluding federal holidays.

How can I check up on the status of my order?

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Once you place an order, you will receive an email confirmation with your order number. You will also receive another email confirming that your order has been shipped with a tracking number included so you can follow your package's journey.

If you created a KeepIt Handsome account, you'll be able to check your order status in your account page after logging in.

I'm having issues with my order...

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We're here to help. Just navigate to our Contact page and fill out the form, or email us directly at hello@keepithandsome.com, and one of our expert customer service team members will be in touch to help you resolve it within 24-48h.

Can I use multiple promo codes on one order?

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Only one promo code can be used per order. Sorry!

SHIPPING

What shipping methods do you offer?

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Do you offer free delivery?

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Yes we do! All orders $55 or more receive free standard shipping and delivery.

When will my order ship?

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Orders usually ship within 1-2 business days of receipt. Orders ship Monday-Friday, excluding federal holidays.

Do you ship internationally?

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Yes we do!

I entered the wrong shipping address...Help!

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Email us right away at hello@keepithandsome.com. We may be able to change the address for you if your order hasn't already been processed.

RETURNS

How do I change or cancel my order?

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Please contact our customer service team as soon as possible at hello@keepithandsome.com

We may be able to change or cancel the order if it hasn't already been processed. Once shipped, we cannot cancel or recall the order.

SECURITY

Do you have a privacy policy?

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Yes we do. You can review it here.

Is my credit card information safe?

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All orders placed on the site are encrypted. That means your credit card information is safe and secure throughout the transaction.

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CYBER MONDAY WEEK!

Enjoy 15% OFF + FREE SHIPPING on all orders! 

Offer expires Dec. 8, 2019 at 11:59pm

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